Privacy Policy — luck3 Pakistan Platform

This Privacy Policy describes how luck3 ("the Platform", "we", "us") collects, processes, stores and protects personal information belonging to users ("you") who register an account or interact with the luck3 website and mobile application at luck3.win.

By creating a luck3 account, you confirm that you have read and understood this Privacy Policy and you consent to the collection and use of your personal data as described here. This policy applies to all users of the luck3 platform, including users who access the platform from Pakistan using JazzCash, Easypaisa, Raast, Bank Transfer or any other supported payment method.

This Privacy Policy should be read together with the luck3 Terms and Conditions and the Responsible Gaming page. If you have questions about how your data is handled, the contact details at the end of this document will direct you to the right team.

luck3 collects different categories of personal data depending on how you interact with the platform. The table below outlines the main categories and the context in which they are typically collected.

We collect data directly from you when you fill in registration forms, contact support, or interact with platform features. We also collect certain technical data automatically — for example, your IP address and device information are logged each time you access luck3, whether or not you are logged in to an account.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification during KYC.

The personal data we hold is used for specific, legitimate purposes directly related to operating the luck3 platform and delivering its services to you. We do not use your data for purposes that are incompatible with those listed below.

• Account management: Creating and maintaining your luck3 account, verifying your identity and keeping your account secure.
• Payment processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment channels.
• Platform delivery: Enabling you to place bets on Cricket, PSL, T20 matches and other sports, play slots, casino games and access all platform features.
• Fraud prevention: Monitoring account activity to detect suspicious behaviour, prevent money laundering and protect both users and the platform from fraudulent activity.
• Customer support: Responding to your queries, complaints and account-related requests in a timely and accurate manner.
• Responsible gaming: Monitoring activity patterns to identify signs of problem gambling and offering appropriate tools such as deposit limits and self-exclusion.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how the platform performs and how it can be made better for Pakistan users.
• Marketing communications: Sending you promotional offers, bonus notifications and platform updates — but only where you have consented or where we have a legitimate interest to do so, and always with a clear option to opt out.
• Legal compliance: Meeting obligations under applicable anti-money laundering, identity verification and record-keeping requirements.

luck3 processes your personal data on the following legal grounds depending on the specific activity involved:

• Contractual necessity: Processing required to fulfil the agreement between you and luck3 — this includes running your account, processing payments in PKR and delivering betting and gaming services.
• Legitimate interests: Processing carried out for fraud prevention, platform security, improving services and sending relevant communications where those interests do not override your privacy rights.
• Legal obligation: Processing required to comply with applicable law, such as identity verification requirements, record retention and anti-money laundering obligations.
• Consent: Processing based on your explicit agreement — such as receiving marketing emails. You can withdraw consent for consent-based processing at any time without affecting the lawfulness of prior processing.

luck3 does not sell, rent or trade your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for each purpose.

• Payment processors: To process your PKR deposits and withdrawals, relevant transaction data is shared with your chosen payment provider — such as JazzCash, Easypaisa or your bank. These providers operate under their own privacy policies and security standards.
• Identity verification services: During the KYC process, identity documents may be processed by a third-party verification partner to confirm your identity against the details you have provided.
• Fraud and security partners: Technical data such as IP addresses and device identifiers may be shared with fraud detection services to protect the platform and its users from prohibited activity.
• Game software providers: When you play a slot or casino game powered by a third-party game studio, a session token and limited technical data are shared with that provider to run the game. Game providers do not receive your full personal profile.
• Legal and regulatory authorities: If required by applicable law, a court order or a formal request from a competent authority, luck3 may disclose personal data to the extent legally required.

luck3 uses cookies and similar tracking technologies on its website and mobile application. Cookies are small text files stored on your device when you visit the platform. They help luck3 function correctly, remember your preferences and understand how the platform is being used.

The main categories of cookies used by luck3 are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core functionality.
• Preference cookies: Store your settings such as language preference, display options and notification choices so you do not need to set them again on each visit.
• Analytics cookies: Help luck3 understand how users navigate the platform — which pages are visited, how long sessions last and where users typically exit. This data is aggregated and anonymised and is used to improve the platform experience.
• Security and fraud detection cookies: Used to identify suspicious patterns of access and help protect user accounts from unauthorised activity.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies will prevent the platform from working correctly — for example, you will not be able to remain logged in to your account. Disabling analytics cookies will not affect your ability to use any feature.

luck3 retains personal data only for as long as it is needed for the purpose for which it was collected, or for as long as required by applicable law. The following general retention principles apply:

• Active account data: Personal data associated with an active account is retained for the lifetime of the account plus a period thereafter to meet legal obligations.
• Transaction records: Financial records including PKR deposit and withdrawal history are retained for a minimum of five years from the date of the transaction, as required for anti-money laundering record-keeping.
• KYC documents: Identity verification documents are retained for the period required by applicable verification and financial regulation standards.
• Support communications: Customer support chat and email records are retained for a period sufficient to resolve disputes and improve service quality, after which they are deleted or anonymised.
• Closed accounts: When an account is closed, personal data is retained for a minimum period required by law before being deleted or permanently anonymised.

When personal data is no longer required, it is either permanently deleted from luck3 systems or anonymised so that it can no longer be associated with you as an individual.

luck3 implements a range of technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. These measures include:

• TLS encryption for all data transmitted between your device and luck3 servers.
• Encrypted storage for sensitive personal and financial data at rest.
• Role-based access controls — only staff members who require access to specific personal data to perform their role are granted that access.
• Regular internal security reviews and system monitoring for unusual access patterns.
• Secure handling procedures for KYC documents, with documents processed in isolated, access-controlled environments.

While luck3 takes data security seriously and maintains robust protections, no digital system is entirely risk-free. If you become aware of any suspected security breach related to your luck3 account — for example, if you believe your login credentials have been compromised — you should contact the support team immediately.

As a luck3 user, you have a number of rights with respect to the personal data we hold about you. These rights are described below. To exercise any of them, contact the luck3 support team with your registered account email address.

luck3 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that the user is an adult, and our KYC process is designed to verify this.

If luck3 becomes aware that personal data has been collected from a minor, the account will be immediately closed, any balance forfeited and all associated personal data deleted as soon as reasonably possible. If you believe a minor has registered on luck3, please contact the support team immediately so the matter can be investigated and resolved promptly.

luck3 may send you promotional emails, SMS notifications or in-app messages about bonuses, new game launches, PSL and cricket betting markets, VIP offers and other platform news. Marketing communications are sent only where you have opted in or where luck3 has a legitimate interest to do so based on your existing relationship with the platform.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email.
• Updating your communication preferences in your account settings.
• Contacting the luck3 support team and requesting removal from the marketing list.

Opting out of marketing communications will not affect transactional messages — you will still receive essential notifications about your account, such as deposit confirmations, withdrawal updates and security alerts.

Accounts that have self-excluded under the Responsible Gaming policy will have all promotional communications halted immediately and will not receive marketing messages for the duration of the exclusion period.

luck3 may update this Privacy Policy from time to time to reflect changes in how we operate, in technology, or in applicable law. When material changes are made, we will notify registered users via the email address associated with their account before the updated policy comes into effect. The "Last Updated" date at the top of this page will always reflect when the most recent revision was published.

We encourage you to review this Privacy Policy periodically to stay informed about how your data is being handled. Continued use of the luck3 platform after an updated policy has been published and notified constitutes your acceptance of the revised terms.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how luck3 has handled your personal information, please get in touch with the support team. We are available 24/7 via live chat on the platform and by email.

When submitting a data rights request, please include your registered email address and a brief description of the request. luck3 may need to verify your identity before processing the request to ensure your data is not disclosed to or actioned by an unauthorised party.

For general account help, betting queries, deposit and withdrawal support or responsible gaming assistance, the same support channels are available around the clock.