Terms and Conditions — luck3 Platform

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the User", "you") and luck3 ("the Platform", "we", "us"). By accessing the luck3 website at luck3.win, downloading the luck3 mobile application, registering an account, or using any product or service offered through the platform, you confirm that you have read, understood and agreed to be bound by these Terms in full.

If you do not agree with any part of these Terms, you must not register an account or use the platform in any way. Continued use of luck3 following any update to these Terms constitutes ongoing acceptance of the revised version.

These Terms should be read alongside the luck3 Privacy Policy and the Responsible Gaming page, both of which form part of the overall agreement governing your use of the platform. In the event of a conflict between these documents, these Terms take precedence unless otherwise stated.

To use the full range of services on luck3, including placing bets, playing casino games and processing withdrawals, you must register an account. Registration is free. You may only hold one active account on luck3 at any time. Creating multiple accounts — whether under your own name or using different identity details — is a violation of these Terms and will result in the closure of all associated accounts and forfeiture of any balance held within them.

When registering, you are required to provide accurate and complete information including your full legal name, date of birth, contact number and email address. luck3 uses this information for identity verification, payment processing and account security purposes.

• You must be at least 18 years old at the time of registration.
• You must provide truthful, current and complete registration details.
• You must be the sole owner and user of the account you register.
• You must not allow any other person to access or use your account.
• You must notify luck3 promptly if you believe your account has been accessed by an unauthorised party.
• You are responsible for all activity that occurs under your account credentials.

luck3 reserves the right to decline a registration application at its sole discretion without being required to provide a reason. Registration does not guarantee ongoing access to the platform — accounts are subject to the full conditions set out in these Terms.

luck3 operates a Know Your Customer (KYC) process as part of its commitment to responsible platform management . You may be required to verify your identity at any point — typically before your first withdrawal, when a significant deposit threshold is reached, or when luck3 has reason to review account activity.

Verification documents commonly requested include a valid government-issued ID (such as a CNIC), proof of address (a recent utility bill or bank statement), and proof of ownership of the payment method used for deposits. All documents submitted must be valid, clear and unaltered.

• Withdrawals may be held pending until KYC verification is complete.
• Submitting forged, altered or borrowed identity documents is a serious violation and will result in permanent account closure.
• luck3 will process submitted verification documents as quickly as reasonably possible.
• You may be asked to resubmit documents if the quality of an initial submission was insufficient for verification purposes.

All deposits and withdrawals on luck3 are processed in Pakistani Rupees (PKR). luck3 supports deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and other supported mobile wallets. The available methods displayed in your account at the time of transaction are the currently active options.

Deposits: Deposits made via JazzCash and Easypaisa are typically reflected in your luck3 balance within seconds. Bank Transfer and card deposits may take longer depending on your financial institution. luck3 does not charge a deposit fee. Any charges applied by your bank, mobile network or wallet provider are outside luck3's control and are your responsibility.

Withdrawals: Withdrawal requests are subject to KYC verification being complete on your account. Standard withdrawal processing times via JazzCash and Easypaisa are typically within minutes of approval. Bank Transfer withdrawals may take up to one business day. luck3 reserves the right to apply additional review to withdrawal requests that appear unusual or that exceed standard thresholds.

• Minimum and maximum deposit and withdrawal amounts are displayed in the cashier section of your account.
• Withdrawals will be processed to the same payment method used for your most recent deposit where technically possible.
• luck3 does not accept deposits from third-party payment sources — the account must belong to the registered luck3 user.
• Deposits made in error cannot be reversed once they have been credited to your luck3 balance and wagered.
• luck3 reserves the right to request additional verification before processing any withdrawal at its discretion.

luck3 offers various bonuses and promotional offers to both new and existing users. These may include welcome bonuses, deposit match bonuses, free spins, cashback offers, sports betting refunds and VIP programme rewards. All bonuses are subject to the specific terms attached to each offer, which are displayed at the point the offer is presented to you.

Unless a specific bonus states otherwise, the following general conditions apply to all luck3 promotions:

• Bonuses are credited to your account in PKR and are subject to wagering requirements before any withdrawal is permitted.
• Wagering requirements specify the number of times a bonus amount must be bet before it converts to withdrawable cash. The specific requirement is stated on each offer.
• Bonuses have an expiry period. Any unwagered bonus amount that expires will be removed from your account without replacement.
• luck3 reserves the right to withdraw a bonus offer at any time before it has been claimed by a user.
• Only one welcome bonus is available per user, per household, per device and per payment method.
• Bonus funds may have restricted game or market eligibility — for example, some bonuses apply only to slots and not to live casino or sports betting markets.

luck3 offers sports betting markets across a wide range of events including Cricket (Pakistan Super League, T20 internationals, bilateral series), Football, Esports and other competitions. All bets placed on luck3 are subject to the following general rules:

Bet Confirmation: A bet is considered placed and binding once you have confirmed it and received a bet reference number. Bets cannot be cancelled or amended after confirmation. Always review your bet slip carefully before confirming, including the odds, stake amount and selection details.

Results & Settlements: luck3 settles all sports bets based on the official result declared by the relevant sporting body or competition organiser. For cricket, this means the result as declared by the ICC, PCB or the relevant board for the competition in question. In cases where a result is under official review, settlement may be delayed.

• In-play bets are accepted subject to availability and luck3 reserves the right to suspend in-play betting at any time during an event.
• Odds are subject to change up until the point of bet confirmation. The odds displayed on your confirmed bet slip are the final odds for your wager.
• luck3 reserves the right to void any bet placed at odds that were the result of a clear pricing error or a technical fault on the platform.
• Matches that are abandoned or not completed within a specified timeframe may be voided — the specific rule depends on the sport and competition.
• Maximum payout limits per event are displayed in the relevant betting market. Bets that would exceed the maximum payout will be accepted at reduced stakes to bring the potential return within the limit.
• luck3 does not accept bets from users with insider knowledge of an event's outcome.

luck3 offers a casino section that includes video slots, classic slots, jackpot games and live dealer tables. All casino games on luck3 are provided by third-party game studios and operate on certified random number generator (RNG) technology for slots, and real-time streaming for live dealer games.

Each casino game has its own paytable, rules and return-to-player (RTP) percentage which are accessible within the game interface. By choosing to play a game, you accept the rules specific to that game as displayed within it.

• Casino game results are determined by the game engine provided by the software supplier. luck3 does not influence individual game outcomes.
• In the event of a disconnection during a casino game round, the round will be resolved automatically by the game server. luck3 is not responsible for disconnections caused by your internet connection or device.
• Jackpot games display the current jackpot value as a live feed. The jackpot amount at the time of a winning trigger is the amount that will be awarded.
• Live casino table limits are displayed before you join a table. Minimum and maximum bet sizes vary by table and are set by the game provider.
• Any malfunction of a game voids all pays and plays for that round. The stake for an affected round will be returned to your balance.

The following activities are strictly prohibited on luck3. Engaging in any of them will result in immediate account suspension, forfeiture of balance and may be reported to relevant authorities where appropriate:

• Registering more than one account on the platform under the same or different identity details.
• Using another person's identity, payment method or account without their explicit consent.
• Placing bets with knowledge of an outcome in advance (match fixing, spot fixing or insider information).
• Using automated software, bots, scripts or any technical tool to place bets, harvest data or manipulate platform functionality.
• Exploiting software bugs, game malfunctions or pricing errors for financial gain. Any winnings obtained through exploitation will be voided.
• Attempting to launder money through the platform, including structured deposits and withdrawals designed to obscure the origin of funds.
• Coordinating with other users to guarantee outcomes or share bonuses in a way that constitutes promotion abuse.
• Using a VPN, proxy or other tool to disguise your location for the purpose of accessing luck3 from a restricted jurisdiction.
• Engaging in abusive, threatening or offensive conduct towards luck3 staff or other users via any communication channel.

luck3 reserves the right to suspend or permanently close any account at its discretion. Common grounds for suspension or closure include, but are not limited to: violation of these Terms, suspected fraudulent activity, failure to complete KYC verification, a successful self-exclusion request, or a court or regulatory order.

Where an account is closed for a violation of these Terms, any remaining balance may be forfeited in full. Where an account is closed for reasons unrelated to user misconduct — for example, at the user's own request — the remaining withdrawable balance will be processed to the user's verified payment method after standard security checks are completed.

You may request account closure at any time by contacting the luck3 support team. Self-requested closures for responsible gaming reasons are handled under the Responsible Gaming policy and will be processed promptly, with promotional communications halted immediately.

luck3 takes responsible gaming seriously. Betting and casino gaming are forms of entertainment — they should never be treated as a method of generating income or recovering financial losses. luck3 provides several tools to help users manage their activity on the platform.

• Deposit Limits: Set daily, weekly or monthly deposit caps directly from your account settings. Once set, a limit cannot be increased immediately — an increase takes effect after a cooling-off period.
• Session Time Reminders: Configure session time alerts that notify you when you have been logged in for a specified period.
• Self-Exclusion: Request a temporary or permanent exclusion from luck3 at any time. During exclusion, your account will be inaccessible and you will receive no promotional communications. Permanent exclusions cannot be reversed.
• Reality Checks: Periodic pop-up reminders showing time spent and net position during a gaming session.

If you feel that your gambling is becoming a problem — if you are spending more than you intended, chasing losses, or if betting is affecting your daily responsibilities — please use the self-exclusion tools available in your account or contact the support team for assistance.

luck3 collects and processes personal data in order to provide its services, verify user identity, process payments and comply with its internal security obligations. The full details of how your data is collected, stored, used and protected are set out in the luck3 Privacy Policy, which forms part of your agreement with the platform.

By registering an account, you consent to luck3 processing your personal data as described in the Privacy Policy. You have the right to request access to the data luck3 holds about you, and to request correction of inaccurate information. Data requests can be submitted through the support team.

luck3 does not sell personal data to third parties. Data may be shared with payment processors, identity verification services and fraud detection partners as necessary to deliver the platform's services.

luck3 aims to keep the platform available around the clock, but does not guarantee uninterrupted access. Scheduled maintenance windows, emergency patches, third-party infrastructure issues and events outside luck3's control may result in temporary unavailability of the website, app or specific features.

luck3 is not liable for any losses you claim to have incurred as a result of platform downtime, including missed betting opportunities, expired bonus periods or delayed withdrawals caused by a system outage.

• Scheduled maintenance will be communicated in advance where possible via on-platform notifications.
• Bets that are in progress at the time of an unplanned outage will be settled according to the official result of the event once the platform is restored.
• luck3 reserves the right to modify, discontinue or restrict access to any feature or product on the platform at any time.

All content on the luck3 platform — including but not limited to the website design, logos, text, graphics, game interfaces, software and data feeds — is the property of luck3 or its content suppliers and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify or create derivative works from any luck3 content without prior written permission.

The luck3 name and logo are brand assets of the platform. Any unauthorised use of the luck3 brand in connection with a competing service, misleading promotion or impersonation attempt is prohibited and may result in legal action.

To the maximum extent permitted by applicable law, luck3's liability to you in connection with your use of the platform is limited to the amount deposited in your account that remains unplayed at the time any claim arises. luck3 is not liable for:

• Any indirect, consequential, special or punitive loss or damage arising from your use of the platform.
• Loss of profit, anticipated savings, business opportunity or goodwill.
• Losses arising from events outside luck3's reasonable control, including but not limited to internet outages, natural disasters, civil unrest or third-party service failures.
• Any decisions you make based on information displayed on the platform, including odds, statistics or match previews.

Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

luck3 reserves the right to update or amend these Terms at any time. When material changes are made, notice will be provided via on-platform notification or email to your registered address. The updated Terms will display a revised "Last Updated" date at the top of this page.

Continued use of luck3 after an amendment has been published constitutes your acceptance of the updated Terms. If you do not agree with a material change, you should stop using the platform and contact support to arrange account closure and withdrawal of any remaining balance.

If you have a question about these Terms, a dispute regarding a bet settlement, a complaint about a withdrawal, or any other issue with your luck3 account, the first step is to contact the luck3 customer support team. Support is available 24/7 via live chat on the platform and by email.

luck3 is committed to resolving disputes fairly and promptly. When you raise a complaint, it will be acknowledged and investigated within a reasonable timeframe. You will receive a written response explaining the outcome of the investigation and the reasoning behind it.

If you are not satisfied with the outcome of a complaint, you may escalate the matter by requesting a formal review by a senior member of the luck3 team. Details of the escalation process are provided in the initial complaint response.